Do you want to buy jackets, hoodies or shirts from cotosen.com? Read this review to find out the pros and cons of shopping from this online fashion store.
According to FTC, online shopping and fake reviews is the second most reported fraud category in 2021. As a result of this, we have taken the responsibility of reviewing products, stores, websites etc. for our reader’s financial safety.
Cotosen is an online fashion store that was launched in September 2020. The store caters to men’s fashion items and outdoor gears for snowboarding and trekking. Its rich collection of tops, bottoms, footwear, and accessories are been sold at massive discounts.
Sadly, though Cotosen has been operating for more than a year now, it has a bad reputation online. Reviews on TrustPilot, Scampulse, Cotosen, Trust Mama, lean towards the negative side. Below is one of the experiences of a customer –
Terrible company. Clothes are cheap and look NOTHING like the photo’s once delivered.. BEWARE CHINA COMPANY and sizes and styles DO NOT REFLECT PICTURES PLUS THERE ARE NO RETURNS DESPITE WHAT THEY SAY ON THIER WEBPAGE> THEY Will not contact you back with instructions!! STAY AWAY!!!!!!!!!Michael
Of course, the above review doesn’t look good. When we went digging, we discovered the following red flags of Cotosen clothing store–
Major Complaints :
Fake Shipping & Delivery Info
Cotosen creates the impression that its physical store or warehouse is located in UK. However, this is not so. The product comes from a company in China called Yoyofashion. People who shopped from this store had to wait for weeks or months even before their order was finally delivered.
This store’s refund and exchange policy is just a sham. In reality there’s no way to get your money back as the customer service don’t reply mails.
Poor Product Quality
Just like typical Chinese products, Cotosen fashion wears are a cheap imitation of the image on the website. Customers complained of receiving inferior products that were unlike the pictures on cotosen.com. See what a customer has to say –
I got suckered into buying a flannel jacket. Complete garbage. Cheap Chinese fabrics. No pockets. I feel like a complete idiot for purchasing from this website. I wouldn’t wear this jacket in public. I’m going to hang it in the garage and wear to change the oil in my truck. Total rip-off. Do not buy from these guysDough
Terrible Customer Service
One of the major issues customers have with Cotosen is the inability to contact the store. There’s no phone number or UK address. Meanwhile, the customer agent rarely replies mails sent to [email protected]
Is Cotosen.com a Legit Clothing Store?
Cotosen has a handful of red flags, and as such it can’t be called a legitimate clothing store. Reviews online indicate that the customer satisfactory level is very low, same with the trust score. For a company that invests a lot in marketing, it’s quite sad to see that it fails to keep to their words. Cotosen does not grant refunds or returns, their shipping schedule sucks, and their customer service is complete BS.
From all indications, cotosen.com is not an authentic online store. It has a poor trust score, and as such not recommended by us.
Just like Blaroken, and other reported suspicious websites, customers wouldn’t receive the item they ordered but a cheap item or nothing at all.
Have you been scammed?- Do This
Shopping from this store exposes customers to the risk of hacked credit card and overcharged fees. Also, customers would either receive an inferior item, a different cheaper item, or nothing at all.
Therefore, it is advised to file complaints to your bank and request for a new credit (debit) card. On the other hand, if you used Paypal as a method of payment, you should document (screenshot) the transactions for future purposes.
Yes, it is true that online shopping has made life easier, however when ordering things online check out the following-
How old is the website? Does it provide return address? Are there customer reviews online? Do the social media icons work?
Always remember you can get the items from trusted sellers on Amazon, like the ones provided above. One of the advantages of shopping from amazon is the return policy. If you are not happy with your order, you can always return your items and get your money back.