I Bought Tvidler Ear Wax Removal: Here’s my Reviews, Pros & Cons

Do you suffer from excess ear wax problem? Did you come across Tvidler Ear Wax Remover? Wondering if it safe to use and if the customer reviews online are legit? Just like you, I was curious to test it for myself and here is the outcome after buying.

In this review, I’ll share my experience buying and using this product, its pros and cons to help you make an informed decision.

What Is The Tvidler Ear Cleaner

The manufacturers of Tvidler PRO claim it’s a handy and reusable solution for earwax buildup and a better alternative to traditional cotton buds. When you buy one Tvidler spiral ear removal kit, you get two soft tips. But does it really work as advertised? I was curious myself so i gave it a shot.

The features include

  • 360° Protection: This tool safeguards your ears from wax buildup with a flexible, grooved tip for easy cleaning.
  • High Quality: Tvidler PRO has a strong plastic.
  • Ultra Soft Silicone: The silicone head is gentle on your ears.
  • Ergonomic Design: It has a comfortable grip.

My Experience Using the Tvidler Ear Cleaner

I’ve always struggled with excess wax in my ears, and regular cotton earbuds just couldn’t seem to solve the problem for me. That’s when I came across an ad online about this product and decided to buy from their official website, tvidler.com. I initially ordered one kit and one spare, but during the payment process, I found myself unable to remove one spare and four extra kits that were mysteriously added to my order. I emailed them immediately but they said they’ve shipped it. To make matters worse, I had to pay an additional $65.55 for customs clearance.

The items arrived after 7 days, and I only used one of them. What’s interesting is that both items turned out to be washable, and they dried within seconds with a dry cloth. However, I can’t say they were groundbreaking in their performance. They did manage to remove some wax, but it was far from the miraculous results I was hoping for. I felt that they might work better if I applied some oil in my ears and cleared the wax when it was softer, but even then, it didn’t make much difference to me.

The only positive I can mention is that my ears felt cleaner, and it seemed like I could hear better, although there was no concrete physical evidence to support my claim. It’s possible that the larger end of the tool reached my ear holes more effectively, or it might have been a placebo effect.

As for the case, I’m not sure why they’re calling it “high quality” because I’d say I was overcharged when judging the quality.

If I were to offer advice, I’d say if you’re determined to insert something in your ears, stick to a Q-tip, but I definitely don’t recommend that either. So, my suggestion would be, “If you’re determined to use an ear cleaning tool, make sure it’s one that its safe to use. That way, you have someone to blame if anything goes wrong.” But don’t pay £20+ for it.

I’ve been trying to return the other three kits through customer support, but they failed to mention that the return costs would be on me, and they’d also subtract a 15% handling fee from the refund. It’s been a rather frustrating experience.

Tvidler Ear Cleaner Pros: What I Like About This Handy Tool

  1. My ears felt cleaner after using the tool.
  2. The items were washable and dried quickly.
  3. I felt like my hearing might have improved (though this could be in my head).
  4. The kit came with different ends for various cleaning needs.

Tvidler Ear Wax Remover Cons: What I Dislike About This Device

  1. Ordering was confusing – I couldn’t remove extra items and had to pay an unexpected customs clearance fee.
  2. The tool didn’t provide remarkable wax removal results.
  3. The product seemed overpriced for what it delivered.
  4. Claims about its effectiveness were unproven.
  5. Returning the extra items was a hassle – they didn’t mention return costs and had a 15% handling fee deduction.

Is Tvidler A Legit Ear Wax Cleaner? Customer Complaints

It’s really not as legit as they make it sound. I had a pretty frustrating experience with tvidler.com. I placed an order for one product on their website, or at least that’s what I thought. But then, before I knew it, the order had been placed multiple times. I tried to cancel or change the order within minutes, but they hit me with the news that it had already been shipped. I guess I’m not the only one who had this same experience, A customer report said.

Do NOT have anything to do with this company. The buying process is very tricky & i bought 4 extra items that I absolutely did not want. Despite contacting the company immediately they refused to alter the order.

I have been trying for weeks to organize a return of the unwanted items. i have just posted them back (costing nearly £13).

The Tvidlers look great, but I do not find the one I have kept any good at cleaning ear wax.

Mrs Falcon

I spent nearly a few months going back and forth with their customer service teamy manner. So, if you’re thinking about buying from them, be ready for a real battle with their customer service.

In my experience, i sent them an email the moment I realized they had added extra stuff to my order – literally, it was within 3 minutes of checkout. So, all in all, their refund policy is pretty terrible, and their customer service leaves a lot to be desired.

Is The Tvidler Pro Ear Cleaner Safe To Use?

Well, according to the manufacturers, they say it’s safe to use and a better, safer alternative to cotton buds. But here’s the kicker: it didn’t work for some people. So, you’ve got to keep that in mind before you decide to buy it.

Where To Buy

You can buy this product from their official website, tvidler.com or from Amazon. The price differs but its between £29.99.

How To Use

  1. Gently place the tip inside the ear.
  2. Twist and pull to eliminate earwax.
  3. Swap out or clean the tip as needed.


In conclusion, Tvilder ear wax cleaner appears to work for some people, it did a little bit of work for me as i can hear My ears felt cleaner after using them. Returning the extra items was a hassle – they didn’t mention the extra fees and had a 15% handling fee deduction. Overall I’ll rate it 3 out if 5.


  1. Ordered one … received eight! Numerous emails to try to resolve issue unsuccessful … only further reduced price offers in lieu of repayment. Avoid at all costs.

    1. Wife pulled it up and I ordered it without checking. Thought it was safe due to being able to use Paypal. Like many have said, Ordered one, they shipped and charged for four. Also, ordered on a Canadian site, saw I was charged for four, and called and emailed immediately to correct. They still shipped 4. Turns out it was in American funds also, which it didn’t show. 29 emails with them later, they agreed to wave the restocking fee, but I still had to pay shipping. Went to the post office to see the cost of shipping to the address they gave. $89.61 cdn to ship back, when they told me it would be approximately $15. So, going through VISA now to get this corrected. Wrote them a scathing review on there website. They pulled it and said they still have 100% positive feedback. Lesson learned.

    1. i ordered one, they added $20more for stuff i didn”t order. called my credit card company right to stop payment. what a rip off .lt

    Estafa total! NO SIRVE!!!!! Mi pedido de triplico y me dijeron que no podían anularlos porque, aunque trate de anular en el minuto mismo de la compra, dijeron que ya había sido enviado. De los 3 pedidos llegaron 2 y eso hace casi 60 dias!!! arreglan todo a su conveniencia:
    No aceptan anular un pedido triplicado.
    No aceptan devolverme mi dinero aun cuando han pasado 60 días y el producto no llega.
    No aceptan devolverme mi dinero por el pedido restante que no llega, porque soy un cliente insatisfecho con productos que son una estafa!!!!!

    No he probado uno ni dos; sino 4 de sus productos(porque el pedido se triplico y tuve que darselo a familia y amigos) no sirven son una estafa!!!!! y encima pretenden reducir de mi dinero gastos de envío por algo que no recibí, y encima deducir una tarifa de reposición???? ROBO CON MAYUSCULAS!!!!!

    No me dan ninguna solución, solo quieren quedarse con el dinero reembolsándome solo el 15 porciento del valor de la compra.

    1. Ugh. Why didn’t I search before I bought. They added $60 of tvidlers to my order. It’s in resolutions with PayPal but that didn’t help you?! I also contacted tvidler customer service. So disappointing. Did you actually receive any product from the company?

  3. Tvidler is a total SCAM. DO NOT BUY from them. I purchased the ear wax product, which did not work. Because I tried it, they would not take it back and refund my payment. How is a customer supposed to know whether it works if they don’t open it and try it. They expect you to magick it back into its original pristine condition before they will issue refund. Terrible company. Steer Clear!!!

  4. Like many others, I got duped by this despicable low-life of a company. Call your state’s attorney, atty-general, Federal Trade Commission, or other organizations set up to investigate these companies. If enough complaints are pushed through legal channels, they will hopefully be threatened into non-existence. And, most important, if you used your personal information in any way, run, don’t walk to your bank, and notify them as you put a freeze on your acct. What-a-drag!

    1. Sadly, I also fell into this evil trap. They tried to ping my credit card company 4 times.. (unfortunately, I had already given them my pay out information). I called customer service within the hour to cancel my order, got a very pleasant man who spoke broken English. I was told a representative would contact me. Two hours later, I notified the company by e-mail. (The tracking site, showed is was in progress), still had to time to cancel before packaging and shipping. I sent 3 more e-mails to no avail. Sadly, I had to cancel my card. At Midnight I was notified my products were shipped. Now if I desire, I may pay a 15% restocking fee and $10 per item… yes… huge rip off!! Do not purchase!!

  5. Our ears are naturally made up to have wax for protection purpose and our ancestors lived exactly the same way without any issues. Please do not remove the wax from your ears with any device, not even cotton buds.

  6. East European scammers. Don’t stick things in your ears! Learn to spot fake reviews…5 stars have bad grammar laced with semi technical terms no normal person would use. 1 stars are written in normal language and are all warning you against whichever scammer is spewing their wickedness into your life.

  7. DO NOT BUY!!!! Doesn’t work!! They try to charge you for items you didn’t order. If you try to return the item(s), the shipping to Lithuania is more than your order. TOTAL SCAM!!!!!

  8. I wish I had read these reviews before I ordered a Tvidler. It’s been a month with no delivery, yet I receive regular emails from different people saying they are the head of customer support, and also say to click the link in the email to track my package. None of the emails contain a link, plus Tvidler or ecomlita send endless emails advertising other products such as knives and language courses, probably also scams.

  9. I also got ripped off by tvidler. Purchased one ear tool using Paypal , got a receipt almost immediately. Then within 5 minutes a 2nd receipt came in my email for an additional 4 ear tools that I did not order. They must have somehow picked up my Paypal info and used it for this “purchase”. After advising Paypal to get involved, they said this was a legitimate purchase and they could not help. Ecomlita portrayed themselves as Paypal customer service; it’s not legit. Just a barrage of phoney emails back to me claiming they were working on it…no less than 15-20 BS emails.

  10. I did try to order ONE Tvidler on line at tvidler.com and when I got to the “order processed” part is showed I had ordered FOUR Tvidlers. Within THREE minutes I tried Chatting, phoning, emailing in order to cancel the order. The Chat worked for a few minutes then froze, the email froze and the different fields would not take any input, the phone number is just another machine whatever option you select…no humans to be had. The following day got an email saying I had an order but no shipping information…my experience is once an item has been handed over to a shipper or mail then a shipping number is available…they cannot provide that. I have been told that is has already shipped today 12/19/2021 is Sunday. I placed the order at 3.41 pm MT on Saturday 12/18/2021. I gave Chat my order to cancel at 3.44 pm MT, have photos to prove this. BEWARE

    1. The same happened to me. I chatted with customer service within minutes of ordering–I ordered 1 and was charged for 4. Customer service opened a ticket (I got an email about the ticket within minutes) and they would be contacting me. She said she changed my order to just ONE Tvindler. No one contacted me about my ticket so I responded to the ticket. The reply was “Sorry, it has already been sent.” I was suspicious about that this product would even work but my hubby wanted to try it. I usually always check these sorts of things, but this time I didn’t because it was an Instagram ad and I’ve never had a problem with the many things I’ve ordered through Instagram. Total ripoff. I should have known when it said “Get a second at half price” etc about 4 times before I checked out! Told my CC to investigate and hopefully they won’t charge me for the $64.91 charge from Tvindler.

  11. I agree with everyone above! This product is a joke didn’t work at all and it’s way over priced!
    And here’s the worst part, They will not stand be their guarantee even though they clearly state they will in the add on the Tvidler web page! Plus they bombard you with adds once they have your email!
    Your only chance is to dispute the charge with your credit card company!
    Best of luck to anyone who fell for this cheap China Junk!

  12. I had the identical experiences. If this is not a scam, I don’t know what is. I tried to cancel within minutes. I only ordered one at 50% off. Ended up with a $144 charge. Bank couldn’t or wouldn’t help because I had approved the charge. I was not aware of doing that. It’s heartbreaking to be scammed like this. There customer service # is an Alabama #. Their telephone agents are from the Philippines. Their factories are allegedly in Europe and Canada. The package I was sent came from Vernon, CA.. The products had to be returned to Lithuania. I had to pay shipping and restocking fee. I didn’t do it. I didn’t trust that. So I’m stuck with them and the pain of being so blatantly scammed.

  13. I had the exact same experience as T. Rowan! Very upset and it is definitely a scam…They are aggressive and shameless scammers…

  14. I experienced the same thing. The company is a scam; don’t buy its products. It adds more items to your cart and you won’t know before one hit pay. They charge and make cancellations impossible, even if one calls within few minutes of the order.

  15. I order 1 charged for 4 I caught with in 15 mins. Called they said it would be corrected. And I would receive an email to confirm. After 4 hours no email I called back told the order had been processed and on the truck. They must be very efficient if that was done within 4 hours. I told them I would not pay for 4. Checked my charge account charge had been processed. Called the charge company It had not been paid they will dispute and not pay until resolved. Got email saying that if I removed the dispute for over charge would make refund. I said process refund then I would remove the dispute. Charge company agreed. I was sent 4. I called said I will not pay for 4. I was told to send 3 back at my expense I said sent me a prepaid label then I would return. Oh well just keep all 4. They never process the refund the dispute resolved they were paid nothing. They don’t anyway.

  16. Hejsan! Beställde en Twidler efter massiv reklam, betalade 180:-kr och det har nu gått två veckor och jag har inte sett till den här prylen! Detta är helt klart SCAM – the company is located in LITUANIEN….Shame on TV channels and Youtube who let them make reklam for this SCAM-company!!

  17. All the above is true plus the cleaners are for children. They do not reach far enough to clean a normal grown-up’s ear. I had a good one before but these are not worthwhile. When I visited China I, unfortunately, did not look at people’s ears but I now assume like their eyes they also have different size ears.
    Has anyone contacted AARP? I got taken by them and if we all complained to AARP about false advertising we might also recover our losses. They must know that they are allowing scammers to advertise in their monthly magazine. Shame on them.

  18. Do not buy from this company. They are UNSCRUPULOUS!!!
    #1:The way they set up wording at checkout you end up buying more than initially requested.

    #2: I emailed them the same day to request a refund for the 2 packets that weren’t used. I was offered 15% refund if I kept the product or 15% restocking fee if I mailed the item back with refund difference of purchase price and restocking fee. I replied indicating I want a refund which they interpreted as my wanting to keep the item. I wanted a refund after returning the item. We went back and forth as the customer service said I could no longer return even though as I was few days into having the item because of their interpretation of what I meant by refund. I offered to start a claims with PayPal then they changed their response. Said I could then return the item

    #3: even though the item was mailed from NJ, the return address is to Lithuania. I read a review just now that they did the same and the person had to pay $100 to get his return to Lithuania.


  19. I fell for it, but fortunately bought through Klarana 30 day pay, and let them know, so they are investigating. I accidently ordered 2 (falling for the fake reviews they put out) then tried to cancel immediately on a Saturday (they shouldn’t ship until Monday). Any other company, like Amazon, or Zlando, would have been able to cancel the order no prolbem. But they insisted on sending the products anyways and saying I could return them. Then it turns out it would cost just as much to return to Luthuania. False advertising with Swiss and Swedish flags all over the product website, then you find out it’s in Lithuania, and they start to send you a bunch of junk mail about how you are in the Tvidler family from “hot” lithuanian babes named “monica” or “julia”…. who want to “chat” to fix things. Frigg’n SCAM! They’re not going to get a dime! I’ll drop off their tVidlers the next time I’m in Lithuania…. or they can pay for shipping.

  20. I too fell for this trap. Bloody stupid East European company. I ordered one and was charged for four. They do not send you an email invoice immediately thus you are not able to dispute the charge immediately. I finally received an email invoice only after I went to their chat site and brought it up. That is when I discovered the charge. All efforts to correct the charge were in vain. They offered me a 15% discount to accept the erroneous order. The product advertises a 30 day return windown. However, shipping charges and a 15% restocking fee will be deducted from your refund. The worst part is I used my credit card instead of paypal. I did not see this scam website until afterwards.

  21. Add me to the list of suckers. this company needs to not be allowed on the internet. A total scam. Previously reviews mirror my experience. Order one at $19.95 get charged $120.00. I filed a complaint and challenged
    the charge. but, there must be some way to go after the company. It is simply credit card theft.

  22. DO NOT BUY! even though the product was sent to me as I ordered it, it simply DOES NOT WORK! No wax comes out on those tips no matter how long you turn them for, complete rip off.

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