Hibbett City Gear Reviews: Legit Sneakers Store? Here’s my Experience

Are you a sports fan? Did you come across Hibbett city gear, an online website promising discounts and offering coupon codes for their products from shoes ranging from $18 to $500 and clothing prices ranging from $20 to $300. But is it legit?

In this review, I’ll share my experience buying from Hibbet.com to help you make an informed decision.

What Is Hibbett City Gear

Hibbett.com is an online store that sells latest sneaker releases, must-have launch shoes, and exclusive styles from top brands like Nike, Adidas, Jordan, and more. The site also has stuff for basketball, casual, and running sneakers for men, women, and kids, along with active apparel and streetwear. The website has an app too that offers a launch calendar, exclusive raffles, and a rewards program for sneaker enthusiasts.

Here’s what Hibbett gear city offers

Exclusive discounts, early access to sales, and special promotions. Earn points for every dollar spent and redeem them for customer rewards, and their app.

My Experience Shopping From Hibbett City Gear

I ordered these super cool Jordan 1 Low “Fierce Pink” shoes for my girl on November 10. They’re like a treasure because they’re so hard to find, and They’re sold out everywhere.

So, the excitement hits when the package arrives on November 18. But when I open the box, I find two different-sized shoes! And they were tagged with different sizes by someone in their warehouse.

Now, these shoes are like gold dust; you can’t find them anywhere. I try to talk to customer service, hoping for a quick fix. But nope, they tell me to take the mismatched shoes to my local Hibbett store and return them, asking for another pair.

I ask customer service to check where I might find the right-sized shoes, but they’re not much help. After some back and forth, they drop the bomb, no replacement available. Now, I can’t buy these shoes from Hibbett or anywhere else, all because someone in their warehouse messed up big time.

Hibbett City Gear Pros: What I Like

  • The delivery was pretty quick.
  • They offer lots of shoes on their website

Hibbett City Gear Cons: What I Don’t Really Like

  • Encountered an issue with the order. Opened the box to find two different-sized shoes
  • Unhelpful Customer service
  • There are a lot of customer complaints on Trust pilot

Is Hibbett.com Scam Or Legit Website

Yes, it’s legit. However, the store has a handful of loopholes. The customer support sucks and the return policy isn’t favorable.

What You Must Know Before Buying Shoes or Sneakers From Hibbett.com

False Discounts

Before jumping into deals, be cautious. They entice you with discounts if you sign up but using them on products becomes a mystery.

Vanishing Orders

Customers have reported of vanishing orders even though they had tracked it, but FedEx never got it.

Used Goods Drama

Apparently, most of their products have already been used and if you try returning them, they put the blame on you.

Terrible Customer Service

Their customer service is terrible and unhelpful in most cases, a customer report said

They promise discounts if you sign up for an account or emails and then won’t let you use them on their products. Super frustrating when trying to compete with other retailers. Talked to customer service, they don’t really care.


Delivery Dilemma

There are customer reports of delay after promised delivery and No refund until more time goes by and some didn’t receive any refunds at all.

Read also: 2023reo.com scam


Hibbett’s got prices for everyone. Sneakers start at $18, going up to $500, and clothes range from $20 to $300. They’ve got deals, too, watch for discounts of 30% to 50% on sneakers. Compared to other stores, Hibbett’s prices are competitive, offering quality without breaking the bank

Hibbett City Gear Refund Policy

They offer a 60 days return policy if you change your mind, and they don’t make you pay for regular shipping returns. In case of you have any problems, reach out to their customer service at 1-844-362-4422.

If hibbett.com isn’t working, here’s what you can do:

If hibbett.com is actually down then you can resolve the issue by doing following: Wait for the site going up again. Post an inquiry at its forum, twitter or Facebook Page.

Hibbett City Gear Physical Store Locations

Which states have Hibbett stores? Hibbett Sports has stores in smaller to mid-sized markets in the Southeast, Southwest, and lower Midwest regions of the United States. You’ll find a bunch in Georgia (97), Texas (97), and Alabama (90). They’ve got gear for sports, shoes, and clothes.

Gift Cards

You can buy gift cards for Hibbett Sporting Goods. They’ve got options so you can easily gift something awesome to your sports-loving pals.

Do They Offer Customization

Hibbett lets you make things your own. You can personalize their clothes and shoes by adding your name, number, or even your team logo to certain stuff.


Hibbett has a bunch of stuff for sports fans, sneakers, clothes, you name it. You can even personalize some things. Prices vary, so there’s something for everyone, and they sometimes have good deals in the clearance section. However, they’ve got terrible customer service.

Leave a Reply

Your email address will not be published. Required fields are marked *